Learning from the Best


One of the things I was most excited to do when I went to Las Vegas was to tour Zappos.  This company impresses me with their customer service and staff culture.  I’m always inspired by companies that “get it” and Zappos does that… and then some.

Friendly, welcoming faces. Popcorn. Free library. Christmas trees of shoes. Obnoxiously decorated cubicles. Free lunch. Bowling. Nap room. Culture book. Customer stories. Monkey Row. Themed conference rooms. Hoola hoop contests. And much, much more.

Named one of the top 100 companies to work for by Fortune Magazine, Zappos has an infectious energy that you can’t deny.

“We believe that a company’s culture and a company’s brand are really just two sides of the same coin,” said Zappos.com CEO Tony Hsieh. “If you get the culture right, then most of the other stuff will happen naturally on its own, including delivering great customer service and building an enduring brand.”

Tony and his team have created a remarkable environment that clearly reflects their core values.

Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble

Here’s a video I found on YouTube that gives you a tour similiar to the one we took.


Truly remarkable.

Best of all they made me queen for the day! 🙂


What do you think makes a company or organization remarkable?

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  • susannah parrish July 28, 2009  

    i LOVE THIS! i had no idea their company was like that, makes me want to shop there more! very cool stuff, and definitely and infectious energy. THANKS FOR SHARING THIS! 🙂

  • Jewel July 28, 2009  

    ummm…i’m moving if they have a nap room 😉 jenni you can be queen of shoes but i’ll be the queen of 20 minute power naps 🙂

  • paulaswift July 28, 2009  

    I can only wish we had this corporate mentality here in Nashville. Yahoo is very similar (or it least it was when they were a client of mine 12 years ago)… I loved going over there to call on them – it was always so much fun and great energy! Very creative and team oriented. Perhaps in my new consulting direction, this could be an example of what more should do for their internal “image”. 🙂

  • Marla Saunders July 28, 2009  

    Very cool info and tour, Jenni! Thanks! Hope you are well..

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