Big Fat FAIL
I did it again.
One of my greatest repeated leadership failures.
I failed to L I S T E N.
Oh, I hear words. I read emails. I have conversations.
But sometimes I just don’t listen.
I don’t pick up on attitude.
I don’t read eyes.
I don’t notice lack of enthusiasm.
I don’t observe signs of stress.
Oftentimes in my haste, I miss the subtleties that are really the mark of good listening.
My dear brothers, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry,
And if I’m not listening, I really can’t lead.
If I’m not listening, I’m not aware of what the team needs.
If I’m not listening, I race to task and solutions and miss feelings and emotions.
If I’m not listening, I convey that I don’t value what the team is telling me (however silently they might be saying it.)
The first duty of love is to listen. Paul Tillich
How well are you listening to your team?