What I Hate About the Store I Love

Dear Teavana, I’m a regular.  I love your store.  I go there frequently and I purchase a lot of tea. I have most of your tea gadgets and gizmos. I give tea to friends as gifts. I introduce people to you all the time. Any yet, every time I come to your store I’m treated […]

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What has happened to Starbucks?

In my last two trips to Starbucks I have had experiences that seem rather out of the ordinary for a company that I have always associated with having a pretty high standard of excellence… “Sorry we are out of that” I encountered this statement at two Starbucks in the last couple of days in two […]

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