What has happened to Starbucks?
In my last two trips to Starbucks I have had experiences that seem rather out of the ordinary for a company that I have always associated with having a pretty high standard of excellence…
“Sorry we are out of that”
I encountered this statement at two Starbucks in the last couple of days in two different cities.
Now, there are some businesses where you just kind of expect this lack of service… some businesses just don’t have this standard of excellence, but I have to say it really caught me off guard at Starbucks.
Anyone else experienced a recent decline in their service?